You are in the hiring process for an eBay virtual assistant, which means you have good stability in your e-commerce business and are constantly fighting to grow the business and handle every task. You know, hiring an eBay virtual assistant means you can focus on growing your eBay store.
But does publishing a job description bring you the right eBay virtual assistant? The answer is no. First, you need to understand your eBay business needs, assess your eBay VA skills, search for a suitable CV, and so on.
Today, we will discuss how to hire a virtual assistant for eBay through the step-by-step procedures.
7 Steps to Hire an eBay Virtual Assistant
Simply remember these 7 steps that will take you to the right ebay virtual assistant.
1. Pinpointing Your eBay Needs
As an eBay seller, you know there are tons of work and you are constantly juggling with them even the daily data entry task. So, first, you need to pinpoint the type of eBay needs of your e-commerce business. Then, you can delegate that to your virtual assistant.
An eBay virtual assistants’ responsibilities are not only limited to handling customer inquiries or product listing, based on their skills they can also do multiple other tasks.
Some common eBay tasks that virtual assistants handle are,
- Inventory management
- Customer support
- PPC campaign
- Payment assistance
- Manage shipping logistics
- Track orders
- Handle returns
So, when hiring an eBay virtual assistant, your eBay needs, and the virtual assistant’s skills should match.
2. Determine the Required Skills for Your eBay VA
Once you figure out your eBay business needs, now determine the specific skills of a virtual assistant to handle those specific eBay responsibilities. In general, an eBay virtual assistant must know,
- eBay Store Management and how to set up an eBay account and optimize it.
- The VA should be understanding, product listing, keyword research, and optimizing listings with relevant keywords.
- Moreover, understanding eBay’s search engine (Cassini) is most important, and an eBay virtual assistant must know eBay SEO.
- If you want your eBay VA to manage your inventory, then he should know stock monitoring & replenishment monitoring.
- Assess your eBay order management, shipping coordination, customer service, & marketing skills too.
3. Create a Job Description Specific to eBay
The second step of your hiring process for an eBay virtual assistant is creating a detailed job description. If you want to end up with the right eBay VA candidates, then you need to create a specific job description.
Mention all the eBay needs you want your VA to handle. Also, highlight how you want to work, like full-time hiring, part-time, contractual, or project basis.
Here is an example,
Location: Remote
Type: Part-Time/Full-Time
Job Description:
We are looking for an experienced eBay Virtual Assistant to manage our eBay store.
Requirements:
Experience in eBay store management and eCommerce.
Proficient in eBay Seller Hub and SEO.
Strong communication and organizational skills.
To Apply:
Send your resume and a brief cover letter.
4. Decide Where to Hire Your eBay VA
You can either choose job posting platforms like Indeed, LinkedIn, or Fiverr to find your VA. All you need to do is post the job description and wait for the candidates to apply. If you have accounts on these platforms, then just post the job. Otherwise, just open an account and then go for the hiring process.
Another way is to contact a virtual assistant agency if you do not have much time for the hiring process. These virtual assistant-providing companies give top-notch service including eBay virtual assistant services. They will find the perfect virtual assistant for eBay based on your needs.
5. Screen & Interview eBay VA Candidates
If you want to hand over your online business responsibilities to a good hand, then you must carefully screen and interview the eBay VA candidates. There will be numerous CVs in your mailbox applying for the job. Try to filter out those who match your eBay requirements.
Plus, time zone is an important factor that most people ignore when hiring a remote worker. Make sure the VA can work according to your time.
Go through the cover letters and assess their writing skills. A good copywriter can prove helpful in writing your eBay product descriptions.
Though experience is not mandatory, still if any virtual assistant has previous experience working for eBay stores, it would be great.
Lastly, interview the candidate. Point out if they join the meeting on time and give them some instant problems. This way you will be able to understand their problem-solving skill.
6. Conduct a Trial Period for eBay Tasks
Before handing over the tasks to a remote eBay assistant, you should do a small trial period. It may sound time-consuming for you and you might not have much time for this. But if you want to avoid any big mistakes then you must not ignore this step.
For example, your eBay store needs to communicate with many customers a day and handle their issues. You can give the VA to handle the customers for two days. Meanwhile, assess how they communicate with the customers. How they tackle refund requests or delays in product shipping. Suppose the VA can handle all of it, then great!
7. Onboarding Your eBay Virtual Assistant
You are all done with hiring your new eBay virtual assistant. Now it’s time to onboard your eBay VA.
Give your VA detailed instructions and an outline of your eBay policies, agreements, and responsibilities. Give them access to your eBay account, software, and tools. You may train up the VA if you want, so they do not make any pricy mistakes and fulfill your expectations.
For the first few times track and monitor your VA performance. Check if they are doing dropshipping properly or managing logistics and other tasks. Gradually, both of you will be adaptable to working with each other.
Conclusion
Virtual assistant for eBay can best help eBay sellers to handle their online store and making smother work process. But for this, you need to hire a suitable virtual eBay assistant, which is not that easy unless you follow the proper steps.
First, understand your eBay needs, and note down the required skills for your eBay VA. Then create the job description, interview the candidate, and onboard. Now, you are all set to work with your eBay virtual assistant and grow your e-commerce business.
